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Fashion Network: Consumers Hate Chatbots But Interested in VR, Says GPShopper Report

Posted by GPShopper Press Coverage on Feb 27, 2017 3:41:02 PM

Excerpt from Fashion Network article
Written by Obi Anyanwu

Nordstrom, American Eagle and several retailers launched chatbots in the holiday season to better assist consumers shopping for gifts. The new chatbot technology is a recent addition of numerous technological advances that were introduced over the years to enhance the in-store shopping experience. According to GPShopper, these technological advancements are hit-or-miss, with many being misses including chatbots and smart mirrors.

GPShopper released its Reality of Retail Tech report this week that found that customers like self checkout features and virtual reality but are resistant to chatbots, smart mirrors and smart shelves. Self-Checkout and Virtual Reality scored 71% and 68%, respectively, on the Consumer Consciousness Scale, while Virtual Assistants scored 35%, chatbots scored 19%, smart mirrors scored 10% and smart shelves scored 7%. 

The report also found that 59% of consumers don’t want to use chatbots while shopping. Only 9% of consumers think chatbots will positively impact their shopping experience, and 21% felt that virtual assistants like Amazon Echo and Google home will improve their shopping experience.

Respondents were very interested in using virtual reality or augmented reality to enhance their shopping experience. 46% of consumers want to use VR to try out clothes or accessories without having to walk into a store, and 58% want to use augmented reality to see how certain items might look in a different color before buying it and to see how something looks in their house before buying.

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Topics: Mobile Marketing, Press, Mobile Apps, Market Research, Benchmarks & Statistics, Omnichannel Retail

Bloomberg: Forget Amazon’s Echo and Chatbots, Consumers Want to Shop in Peace

Posted by GPShopper Press Coverage on Feb 22, 2017 10:45:22 AM

Excerpt from Bloomberg article
Written by Kim Bhasin

Save the fancy tech, retailers. Shoppers are looking to buy stuff as quickly and easily as possible. 

Stores are spending lots of time and money trying out new, fancy technologies like touchscreen mirrors in changing rooms and robo-assistants out in the racks to get consumers to buy more.

Shoppers couldn’t care less.

Lowe’s Cos., the home improvement store, has a “Holoroom” that lets customers design spaces with virtual reality goggles. Nordstrom Inc. has a chatbot, an automated substitute for a human store assistant, meant to provide shoppers (both online and in-store) with gift ideas during the holidays. Rebecca Minkoff LLC, the women’s clothing retailer, has futuristic walls and mirrors that you can interact with—all in a bid to facilitate the shopping experience. 

All novel approaches, sure, but most of aren’t catching on, according to a study by mobile commerce and analytics firm GPShopper and market researcher YouGov. For example, just 18 percent of the more than 1,000 consumers polled think smart mirrors will improve their shopping experience. 

At home, virtual assistants such as Amazon’s Echo and Google’s Home aren’t exactly revolutionizing shopping either. Only 21 percent said their technology makes the buying process better from the house. 

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Topics: Mobile Marketing, Press, Mobile Apps, Market Research, Benchmarks & Statistics, Omnichannel Retail, Best Practices

Internet Retailer: Relationship Goals - Luxury Fashion, Meet Social Media

Posted by GPShopper Press Coverage on Feb 6, 2017 2:36:43 PM

Article in Internet Retailer
Written by Maya Mikhailov,
CMO and Co-Founder of GPShopper

Social media breaks down the traditional barriers between the average shopper and luxury. But high-end brands are still trying to figure out how to exploit the opportunity.

Luxury fashion has been defined by a certain inaccessibility to the average shopper. Above all else, these retailers are selling a lifestyle as much as they are a product. However, thanks to social media and the elite superstar influencers it gave rise to, those walls of exclusivity are being swiftly brought down.

Fashionistas are creating top-tier brand access and delivering it to legions of followers right from their smartphones. This dynamic shift doesn’t need to be a relationship killer, however, and with a smart tailored approach there’s potential for social and luxury to become fashion’s “it” couple. Of course, all relationships take work and certain building blocks are going to have to be set in place right from the start. 

Finding the right social #style #OOTD #inspo

Today’s shopper spends more than six hours a week hunting down fashion inspiration on their mobile phone, much of it on social media. Where else can a brand get an audience guarantee like that? Social and mobile content are the driving forces behind the latest fashion trends, luxury or otherwise. 

Many major fashion houses are responding with the expected, curated Instagram feeds and YouTube channels, in an effort to retain control over the brand reputation that has led them this far. Some, like Balmain and Gucci, have taken bold steps in the other direction with Snapchat. The platform’s fast, personal nature is ripe for behind-the-scenes runway content and messages from celebrity ambassadors. Offering a somewhat unfiltered look at the brand completely breaks with the traditional, manufactured approach reserved for the pages of Vogue. The key here is Snapchat’s clever delivery of what seems like a genuine experience without diluting a brand’s image or forfeiting total control to someone with 200,000 followers. That brief, personal glimpse into the “glam life” is sometimes all it takes to bring a fan fully into the path to purchase.

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Topics: Mobile Marketing, Press, Mobile Apps, Market Research, Omnichannel Retail, Best Practices

PSFK: Social Media and Fashion Retail—Frenemies or Friends with Benefits?

Posted by GPShopper Press Coverage on Jan 31, 2017 9:45:00 AM

Article in PSFK
Written by Maya Mikhailov,
CMO and Co-Founder of GPShopper

Maya Mikhailov, CMO and co-founder of GPShopper, discusses how social media has evolved from a frenemy to a friend to fashion retailers, as it enables them to reach larger audiences than ever before.

Social media has blown open the gated community that was once luxury fashion. No longer are fashion houses exerting full control over the images, videos and styling of their clothing. Instead, an army of online fashionistas are presenting their take on the latest fashion to their millions of followers. Brands and retailers alike scrambling to catch up are finding that with a tailored approach, social can move from a frenemy to a friend with myriad benefits from reaching multiple audiences to now converting an actual sale.

Swipe Right for Style

The modern shopper spends six hours or more per week researching fashion on their mobile phones, with much of that time spent in social media platforms, according to data from GPShopper, making social the go-tool for fashion inspiration.

While most fashion brands tightly curate their Instagram feeds and YouTube channels, some, such as Burberry and Louis Vuitton, offer unedited behind-the-scenes access via Snapchat Stories. While this rawness breaks with years of editorial tradition, it represents a keen understanding of social in attracting an audience’s attention. Snapchat is a casual and ephemeral conversation; Instagram a more polished and filtered brand voice. Using social streams helps brands position themselves to multiple audiences without diluting exclusivity and brand strength.

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Topics: Mobile Marketing, Press, Mobile Apps, Omnichannel Retail, Best Practices

Retail Dive: Target Readying In-Store Mobile Payment Services

Posted by GPShopper Press Coverage on Jan 25, 2017 11:38:31 AM

Excerpt from Retail Dive article
Written by Daphne Howland

Dive Brief:

  • Target will bring payment capabilities to at least one of its mobile applications some time this year, Chief Information and Digital Officer Michael McNamara told Recode at last week's NRF Big Show 2017. A Target spokesperson confirmed the news to Retail Dive but declined to provide additional details.

  • McNamara told Recode that offering a way for shoppers to pay and use a mobile coupon “would make sense,” a comment suggesting that payment features would be added to Target's popular Cartwheel app, which communicates with customers in store, offering exclusive discounts and integrating third-party coupons. He also said that, at least at first, mobile payment would be exclusive to customers signed up for Target's REDcard, a store-branded debit or credit card that gives users 5% off all purchases and free shipping on all online purchases.
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Topics: Mobile Marketing, Press, Mobile Apps, Loyalty, Market Research, Mobile Commerce, Omnichannel Retail, Mobile Payments

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