Black Friday Goes Mobile.. To The Tune of $1 Billion

Posted by Elizabeth Hoffman on Oct 19, 2017 11:00:00 AM

Last year, Black Friday became the first day in retail history to surpass $1 billion in revenue from mobile devices. In response, we've designed a holiday mobile app planning calendar to help you drive digital and in-store sales with proven mobile strategy tips. 

 

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Shoppers have moved beyond using mobile as a research tool and are now relying on mobile apps for shopping checklists, price checks, in-store navigation, coupons and of course, completing purchases. It's easier than ever for shoppers to start their Black Friday shopping on their couch on Thanksgiving day itself, without having to worry about setting the alarm for an early 'Black Friday' wake up call. 

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Topics: Mobile Apps, Holiday Season

How Retailers Should Wrap Up the Holiday Season

Posted by Lauren Hand on Jan 5, 2017 11:00:00 AM

As the holiday season comes to an end, retailers are stepping back and looking at their mobile marketing wins while putting plans in place for 2017. But before plodding ahead with new initiatives, there are two things they can do to close the full circle of holiday marketing. 

Encourage Reviews
If you’ve been nurturing your shoppers at every point of their holiday purchase journey, now is the time to leverage the power of the pleased customer. Send follow-up emails, push, and in-app notifications encouraging your shoppers to rate their recent purchases, and your mobile app! Not only do ratings and reviews play a heavy role in the App Store ranking system, good reviews help you stand out from the pack, giving your brand credibility.

Some 92% of consumers say the average star rating on an online store for a mobile app influences their decision to download, according to a recent report from Apptentive. Moreover, 59% of consumers say they usually or always check an app's ratings and reviews before downloading, even if everything else checks out.

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Topics: Mobile Apps, Market Research, Omnichannel Retail, Best Practices, Holiday Season, Apparel Retail

How Product Returns Can Actually Increase Retail Revenue

Posted by Lauren Hand on Jan 3, 2017 2:31:53 PM

This week and throughout January, retailers should be focusing on customers who have money to burn, including consumers with gift cards and even those looking to make returns. 

Gift Card Redemption
61% of gift card holders spend more than the amount of their gift card, and 75% of those who overspend spend 60% more than the value of their card. Start pushing messaging through your mobile app and other channels that encourages customers to redeem! 

In-Store Returns 
No matter the channel where the item was purchased, returns should always be encouraged in-store. In your physical retail locations, your shoppers are surrounded by a bevvy of exchange options and new arrivals they may not have been tempted to buy if returning by mail.Offering your customers the convenience of in-store returns is a loyalty-driver, as well. An article from eMarketer cites Nordstrom’s decision to permit in-store returns
 of online purchases as an important step that recognizes that people want a brand’s service whenever and wherever they want it. Well over 60% of Nordstrom.com returns end up at its brick-and-mortar stores, leading to an additional 1 million store visits per year. 

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Topics: Mobile Apps, Loyalty, Market Research, In-Store Mobile, Omnichannel Retail, Best Practices, Holiday Season, Apparel Retail

Focusing on The Selfish Holiday Shopper

Posted by Lauren Hand on Dec 14, 2016 2:19:48 PM

The holiday retail season brings an overwhelming increase in traffic - in-store, online, via mobile. Mobile marketers have so many opportunities for increased acquisition, engagement and revenue from customers looking for gifts, but one key demographic that shouldn't be overlook is the shopper in search of the perfect holiday outfit.

Especially from December 26th through New Year's Eve, retailers - particulary those in women's fashion - should be focusing on "The Selfish Shopper." This key audience shifts quickly from gift-giving to their New Year's Eve plans, and more importantly, what they'll be wearing.

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Topics: Mobile Apps, Push Notifications, Location-Based Marketing, Market Research, In-Store Mobile, Omnichannel Retail, Best Practices, Holiday Season

GPShopper's 2016 Holiday Mobile App Platform Report

Posted by Lauren Hand on Dec 7, 2016 9:00:00 AM

Read about these stats in detail

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Topics: Infographics, Mobile Apps, Push Notifications, Loyalty, GPShopper Clients, Market Research, In-Store Mobile, Benchmarks & Statistics, Omnichannel Retail, Holiday Season