Synchrony Financial to Broaden Cutting Edge Mobile Commerce Solutions for Retailers Through its Acquisition of GPShopper

Posted by GPShopper on Mar 20, 2017 7:17:18 AM

Transaction demonstrates commitment to bringing retail partners best-in-class mobile solutions for enhanced customer engagement, loyalty and analytics

Synchrony Financial (NYSE: SYF), a premier consumer financial services company, today announced that it has acquired GPShopper, an innovative developer of mobile apps that offer retailers and brands a full suite of commerce, engagement and analytic tools. Financial terms of the transaction were not disclosed and it is not expected to have a material impact on financial results.

The transaction further demonstrates Synchrony Financial’s commitment to bringing its partners enhanced digital offerings supported by advanced mobile application development and robust technology, data and analytics. Adding GPShopper’s mobile development expertise will be an integral part of Synchrony Financial’s efforts to further expand its mobile engagement capabilities.

Synchrony Financial announced a strategic investment in GPShopper in January 2015 and the companies have since collaborated on several well-received mobile offerings, including the Synchrony Plug-in or SyPi, a native credit feature that plugs in to a retailer’s mobile app. SyPi allows retailers’ credit cardholders to easily shop, redeem rewards, and securely manage and make payments to their accounts with their smartphones.

Today’s announcement further cements this partnership and will allow for continued development of new mobile commerce focused technologies. The combined mobile commerce and payments capabilities will offer the companies’ retail partners – ranging from the largest national chains and mid-sized retailers to smaller merchants and service providers – innovative solutions that are tailored to their businesses.

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Topics: Mobile Marketing, Press, Mobile Apps, GPShopper Clients, Market Research, Mobile Commerce, Omnichannel Retail, Mobile Payments

Publishers Bring Stories to Life With AR

Posted by Lauren Hand on Mar 16, 2017 2:05:48 PM

Augmented Reality (AR) is a technology that superimposes a computer-generated image on a user's view of the real world. Think: Warby Parker's website feature, Virtual Try-On, which allows customers to upload a selfie and get a realistic idea of how a new pair of frames will look on them, helping facilitate the decision process and guide the sale. Or Uniqlo's Magic Mirror, a virtual fitting and dressing system for customers to test clothes in different colors without physically changing.

GPShopper recently surveyed over 1,100 American consumers to determine their awareness of a number of retail technology trends and how they want to use those technologies in their shopping experience. The study, “Reality of Retail Tech”, conducted online with third party research firm YouGov, found that 58% of shoppers who would like to use AR while shopping want to use it to see how certain items might look in a different color before buying.

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But apparel and accessory brands aren't the only retailers who can leverage AR to engage customers. 50% of those surveyed want to use AR to get additional information about a product, such as ingredients or the materials used. Who better to deliver AR-enabled information than those in education? 

Retailers in the publishing and educational media industry can benefit greatly from the technology, giving customers a more rich, supplemental experience as print media becomes a personal preference instead of the necessary vehicle for consuming content that it used to be. There are plenty of ways that these retailers can leverage AR to offer a fun and engaging mobile app to students, parents and teachers, building brand loyalty and increasing conversions along the way.  

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Topics: Mobile Marketing, Mobile Apps, Market Research, Benchmarks & Statistics, Omnichannel Retail, Best Practices

Visit GPShopper at ShopTalk 2017

Posted by Elizabeth Hoffman on Mar 9, 2017 10:28:00 AM


People in the retail community are gearing up for what may be one of the most exciting events of the year: ShopTalk. Organized and produced by the same team as Money 20/20, ShopTalk is the tech event for the next generation of commerce and their speaking list reads like a "who's who" in retail. During the conference from March 19 - 21 at the Aria in Las Vegas, retailers and industry leaders will come together to discuss commerce, consumer shopping behavior, and technology strategies to unify the physical and digital shopping worlds.

Mobile is sure to be a major topic of interest at the event, with session tracks focusing on mobile commerce, store technology and changing consumer behaviors. With a number of retailers closing physical stores in 2017, mobile and in-store technology are becoming vital tools for retailers looking to do more with less.

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Topics: Mobile Marketing, Mobile Apps, Mobile Commerce, Omnichannel Retail, Apparel Retail

A.C. Moore Improves App Engagement with GPShopper's Mobile Platform

Posted by Lauren Hand on Mar 8, 2017 9:37:04 AM

- Crafting app receives 15,000+ downloads in first four days of relaunch -

NEW YORK, NY, March 8, 2017 – Leading arts and crafts retailer, A.C. Moore, recently partnered with mobile app engagement platform, GPShopper, to relaunch its mobile application on both iOS and Android. The relaunch served to engage the retailer’s most loyal customers and bridge the gap between the physical and digital shopping worlds by offering a mobile reward card to loyalty members and promotions to in-store shoppers. 

Prior to the relaunch, A.C. Moore fielded an influx of customer requests for a new app experience by cultivating excitement around the upcoming release via e-mail blasts to rewards members, announcements on its social channels, in-store signage and overhead broadcasts, ads in the company’s print circular, and leveraging store associates as app ambassadors. The pre-launch buzz that A.C Moore created was a success: Within the first four days of relaunch, the app received over 15,000 downloads – more than five times the industry average.

“With this new iteration of our mobile app, we wanted to drive engagement, loyalty and in-store traffic,” said Anthony Piperno, Chief Marketing and Merchandising Officer of A.C. Moore. “The GPShopper platform was a natural choice to reach and exceed these goals.”

“The craft industry boasts one of the most enthusiastic customer bases in retail,” said Alex Muller, GPShopper’s CEO and Co-Founder. “We are excited to support A.C. Moore in further engaging its loyal following and building a successful omnichannel strategy.”

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Topics: Mobile Marketing, Press, Mobile Apps, Loyalty, Location-Based Marketing, GPShopper Clients, Benchmarks & Statistics, Omnichannel Retail, Best Practices

Fashion Network: Consumers Hate Chatbots But Interested in VR, Says GPShopper Report

Posted by GPShopper Press Coverage on Feb 27, 2017 3:41:02 PM

Excerpt from Fashion Network article
Written by Obi Anyanwu

Nordstrom, American Eagle and several retailers launched chatbots in the holiday season to better assist consumers shopping for gifts. The new chatbot technology is a recent addition of numerous technological advances that were introduced over the years to enhance the in-store shopping experience. According to GPShopper, these technological advancements are hit-or-miss, with many being misses including chatbots and smart mirrors.

GPShopper released its Reality of Retail Tech report this week that found that customers like self checkout features and virtual reality but are resistant to chatbots, smart mirrors and smart shelves. Self-Checkout and Virtual Reality scored 71% and 68%, respectively, on the Consumer Consciousness Scale, while Virtual Assistants scored 35%, chatbots scored 19%, smart mirrors scored 10% and smart shelves scored 7%. 

The report also found that 59% of consumers don’t want to use chatbots while shopping. Only 9% of consumers think chatbots will positively impact their shopping experience, and 21% felt that virtual assistants like Amazon Echo and Google home will improve their shopping experience.

Respondents were very interested in using virtual reality or augmented reality to enhance their shopping experience. 46% of consumers want to use VR to try out clothes or accessories without having to walk into a store, and 58% want to use augmented reality to see how certain items might look in a different color before buying it and to see how something looks in their house before buying.

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Topics: Mobile Marketing, Press, Mobile Apps, Market Research, Benchmarks & Statistics, Omnichannel Retail

About GPShopper

The only mobile commerce platform offering commerce and loyalty integrations, unlimited push notifications, beacons and mobile payments, backed by a full CMS and multi-channel analytics. 
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