Glossy: Despite Challenges, Retailers Aren’t Giving Up On Facebook Chatbots

Posted by GPShopper Press Coverage on Jan 11, 2018 4:25:17 PM

Excerpt from Glossy articleglossy.png
Written by Bethany Biron 

Facebook may be killing its virtual assistant, but not all brands have given up on the platform’s bots.

This week’s announcement that Facebook is dissolving its M platform — a virtual personal assistant for messenger, designed to complete tasks like booking appointments and ordering products — in many ways mirrors the difficulties afflicting the retailers that are testing bots. Ultimately the social platform found M was too complex to manage, plus it struggled to automate certain actions, a challenge retailers are also experiencing as a result of a lack of backend resources. Despite this, many brands continue to trial the technology in an attempt to not just tout their tech capabilities, but also drive consumers to their e-commerce sites and increase sales.

However, much like the demise of M, many retailers, in the rush to implement the technology, are failing to establish the appropriate resources needed to maintain them, said Maya Mikhailov, CMO and co-founder of mobile commerce platform GPShopper. It doesn’t help that messenger bots are also increasingly facing competition from other automated services, like voice-activated style programs from Amazon Alexa and Google Home. (Perry Ellis, for example, became one of the first retailers to test voice commerce in September, adding yet another channel for commerce.)

“It’s not as easy as just ‘insert chatbot here.’ Chatbots were initially positioned to retailers and brands as a magic bullet, where all you needed was a bot,” she said. “As retailers think about what they’re going to do with bots, they need to remember it needs to be usable and scalable. Bots aren’t a bandaid solution for customer service solutions.”

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Topics: Mobile Marketing, Press, Mobile Apps, Omnichannel Retail, Best Practices

WWD: How Going Mobile Will Impact the Beauty Business in 2018

Posted by GPShopper Press Coverage on Jan 8, 2018 11:00:00 AM

Article in WWD
Written by Faye Brookman

Beauty has been a laggard in adopting mobile. That's about to change.

Beauty has been slower than many other categories to embrace the mobile mentality, according to Maya Mikhailov, cofounder and chief marketing officer of GPShopper. 

“With the exception of Sephora, beauty has been a laggard in the mobile curve,” she said. That’s about to change, according to Mikhailov. Maximizing mobile is a component of three trends she identified that will impact beauty retailers in 2018:

The Merging of Music and Lifestyle Trends With Personal Care

Music and beauty have a lot in common, as exemplified by makeup artist Pat McGrath’s use of Spotify to launch her own brand. “McGrath is one of the makeup artists who pioneered social media. Using Spotify as a popular mobile service with a famous makeup artist [her products are sold on Spotify’s Maggie Lindemann shop] serves to be a powerful combination of music, social and merchandise,” Mikhailov said. “There are more opportunities for future musicians to work with makeup brands.

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Topics: Mobile Marketing, Press, Mobile Apps, Loyalty, Market Research, Omnichannel Retail, Beauty Retail

Appeal to Last Minute Holiday Shoppers

Posted by Elizabeth Hoffman on Dec 18, 2017 11:12:00 AM

After a record-breaking Black Friday - where nearly $2 billion in revenue came from mobile devices alone - we are now approaching the final days of the holiday shopping season and the pressure is on. Retailers are looking to maintain increased sales across all devices as well as in-store - while last minute shoppers are anxiously looking to fulfill their holiday shopping lists in time. 

Retailers can help consumers out by setting shipping expectations. Now is the time to shift mobile messaging to inform consumers what products are still available for holiday delivery.  Between shipping snags and plain old procrastination, shoppers will turn to brick-and-mortar to get those last minute gifts. This is a prime opportunity for retailers to also target those last minute consumers with mobile push notifications and tailored location based campaigns to inform consumers what products are in stores closest to them, easing frustration and heightening customer satisfaction. 

  1. Set Shipping & Delivery Expectations 
    Use push notifications and mobile web Smart Banners to remind users of your shipping deadlines. Past deadline? Push alerts to your Store Locator feature will remind shoppers of your extended hours and locations.

  2. Local Inventory & In-Store Coupons
    Use push notifications and location based campaigns to inform consumers on in-stock inventory at stores closest to them. Provide incentives and drive shoppers to stores by offering digital coupons that can be redeemed in-store.
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Topics: Mobile Marketing, Mobile Apps, Market Research, Mobile Commerce, In-Store Mobile, Omnichannel Retail, Best Practices, Holiday Season

PYMNTS: The Overdue Evolution Of Luxury Retail

Posted by GPShopper Press Coverage on Dec 15, 2017 12:40:47 PM

Article in PYMNTS.com

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again.

So, one might think it would be a no-brainer for luxury brands, which have such a legacy presence in the market, to be all over the latest storytelling modes, with exciting new ways to draw consumers into their rich and storied history.

Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. GPShopper found that only 3 percent of luxury brand’s revenue was coming from digital storefronts back in 2010, and that percentage is only expected to climb to about 12 percent by 2020.

GPShopper, which develops mobile apps for retailers, has an idea why the technology uptake has been so slow in this market, as well as a vision for a brave new luxury retail world – and a plan to help make it happen.

“Luxury brands have a rich heritage and history of storytelling,” said GPShopper CMO Maya Mikhailov. “They saw technology as antithetical to that. Now, they are increasingly realizing that their customers are on digital platforms using digital tools. If they’re not there, they’re losing out to other brands who are. We believe 2018 will be a pivotal year for luxury to embrace digital technology.”

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Topics: Mobile Marketing, Press, Mobile Apps, Market Research, Omnichannel Retail, Best Practices, Apparel Retail, Beauty Retail, Lifestyle Retail

Forrester Report: Make Smart Mobile Choices

Posted by Elizabeth Hoffman on Dec 7, 2017 11:35:00 AM

  

With the close of 2017, it's time for retailers to start thinking about their mobile app strategy for 2018.

Over 60 percent of online traffic and 42 percent of sales this Black Friday came from mobile devices - accounting for $1.5 billion in online revenue. Furthermore, consumers will use their mobile devices to purchase $77 billion in goods this year and will influence an additional $1.1 trillion in spend on top of that. It's no wonder that digital businesses are making it a priority to engage with consumers on their mobile devices. However, a recent Forrester Report found that few businesses take mobile far enough and fail to make use of unique mobile capabilities.

Download The Report

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Topics: Mobile Marketing, Mobile Apps, Loyalty, Market Research, Mobile Commerce, In-Store Mobile

About GPShopper

The only mobile commerce platform offering commerce and loyalty integrations, unlimited push notifications, beacons and mobile payments, backed by a full CMS and multi-channel analytics. 
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