The Modern CMO Dilemma: Finding Authenticity in Voice and Data

Posted by Maya Mikhailov on Oct 19, 2018 10:15:00 AM

The basis of being a successful marketer is the ability to connect to your customers. With the influx of technology we can now reach more customers today than ever before. We can segment our messaging with practically a 1-to-1 conversation, yet the simple connection we seek becomes harder to obtain. For a CMO at the helm marketing organization it’s easy to lose sight of your brand’s unique voice, especially when you are keeping up with the latest industry trends, mountains of data, and rigorous marketing processes.

The mark of a game-changing CMO is being able to talk to your customers and know what you are saying is real. It’s “real” when the conversation is authentic, and the data proves your point. Basically, the right side of side of your brain must talk using your true voice, while the left side of your brain has to look at the data to see if you are really connecting.

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Topics: Industry Events

How Off-Price Retail Can Take Advantage of Mobile Trends

Posted by Jocelyn Schoolsky on Aug 7, 2018 5:00:00 PM

Off-price retailers are projected to increase profits by 5.4% this year, and it’s no coincidence that this growth comes when e-commerce is finally a commonplace in the sector.

Five years ago, when the broader universe of apparel, home and accessories brands had perfected online and were venturing into mobile commerce, off-price retailers were struggling to accurately reflect inventory available for purchase beyond the store. But as supply chains and real-time inventory technologies have become more efficient in recent years, offering customers an omni-channel shopping experience has become a no-brainer for off-price retailers like T.J. Maxx.

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Topics: Lifestyle Retail, Beauty Retail, Best Practices, Omnichannel Retail, Market Research, Location-Based Marketing, Industry Events, Apparel Retail

10 Social Media Best Practices for Retail Marketers

Posted by Jocelyn Schoolsky on Jul 31, 2018 2:00:00 PM

It’s no secret that today’s society is addicted to social media. With the average person spending nearly two hours per day on social channels, there’s an immense opportunity for retailers to increase sales and brand awareness. Below is a list of 10 social media marketing best practices to consider and implement as you continue to invest in additional ad spend and resources for your social strategy.

1. Keep the human element alive.

Let’s face it - we all crave human interaction. When you have a problem, question, or even just a comment, you want to feel heard. Yes, chatbots can be useful in certain circumstances, but only 9% of consumers look positively on chatbots in the shopping experience. Customers want to communicate with a real person. They want to know the retailers they’re loyal to genuinely care about their satisfaction, and if they’re frustrated, empathize.
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Topics: Lifestyle Retail, Beauty Retail, Best Practices, Omnichannel Retail, Market Research, Location-Based Marketing, Industry Events, Apparel Retail

How Asos is Using Visual Search to Grow Sales by 30%

Posted by Jocelyn Schoolsky on Jun 13, 2018 9:00:00 AM

If you’re anything like me, you don’t have $2,000 to drop on a new outfit. However, there are many well-made duplicates at a fraction of the price…it’s just a matter of finding them. In the past, I’d see someone on my Instagram feed wearing a beautiful dress and wonder where they purchased it. In most cases, if the person isn’t a fashion or affiliate blogger, the brand can be tough to identify. That is, until now.

With most online shopping beginning with search, it’s no wonder why retailers like Asos, Express, Urban Outfitters and Neiman Marcus have implemented visual image search in-app.

Visual search removes roadblocks and decreases friction in the shopping experience, taking shoppers directly from inspiration to satisfaction. Because taking a photo of a product is the #1 most popular in-store mobile shopping activity, more and more retailers are implementing visual search as a way to engage customers and drive sales.

Here are a few examples of retailers that have implemented the technology well. 

Screenshop  

Screenshop’s app leverages artificial intelligence to identify shoppable items in a user’s screenshots. Once fashion-related photos are detected, the app will generate an assortment of clothing, footwear or accessory options. In addition to finding the same outfit, their custom catalogue will also offer up similar styles by many different brands at a wide range of price points.

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Topics: Lifestyle Retail, Beauty Retail, Best Practices, Omnichannel Retail, Market Research, Location-Based Marketing, Industry Events, Apparel Retail

How Retailers Are Engaging the Experience Driven Consumer

Posted by Jocelyn Schoolsky on May 9, 2018 10:52:16 PM

As I sit down to write this post, Coachella has just come to a close. It’s safe to say that one weekend at Coachella can easily set you back $2-$3k, maybe even more. Yet rising ticket prices and area lodging averaging ~140% higher than any other peak time haven’t curbed attendance at all. In fact, Goldenvoice, the group that operates Coachella, added forty acres to this year’s festival site, allowing attendance to skyrocket from 99,000 to 125,000.

The bottom line is that experience and event spending habits that were once reserved for the wealthy have become commonplace amongst Millennials and Gen Zer’s alike. Plus, with continuing consolidation in retail, it’s not a big stretch to infer that discretionary income once used for aspirational tangible goods has shifted to aspirational experiences.

Some savvy retailers have found new success by aligning with these spending habits and joining forces with large-scale events and festivals, keeping them at the forefront of retail innovation.

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Topics: Lifestyle Retail, Beauty Retail, Best Practices, Omnichannel Retail, Market Research, Location-Based Marketing, Industry Events, Apparel Retail