Consumers Not Ready for Facial Recognition; Curious About 'Scan & Go'

Posted by Lauren Hand on May 31, 2018 1:00:00 PM

At NRF's 2018 Big Show, technology like facial recognition and ‘Scan & Go’ shopping capabilities were at the forefront of the retail conversation. But consumer perception of this tech is mixed. Nearly half (49%) of shoppers do not think facial recognition will improve their shopping experience, but, conversely, nearly half (48%) of shoppers agree that ‘Scan & Go’ will make shopping easier.

GPShopper's latest consumer research uncovered not only consumer receptiveness of retail personalization trends, but also how they want these tactics employed during their shopping experiences.

Although consumers are increasingly becoming aware of the technology integrated into their shopping experiences, they are not embracing all of it. When discussing facial recognition, 45 percent of shoppers said they would be concerned about their privacy should it be used. Consumers are more positive toward ‘Scan & Go’ technology – nearly half (44%) would rather use ‘Scan & Go’ than wait in a check-out line. 

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Topics: Market Research, Mobile Payments, Case Studies, Best Practices, Grocery Retail, Apparel Retail, Beauty Retail, Lifestyle Retail, eCommerce

Millennial Shopping Trends

Posted by Jocelyn Schoolsky on Mar 12, 2018 9:00:00 AM

Born between 1979 and 1996, Millennials are the largest defined generation, accounting for nearly one quarter of the US population. That’s approximately 78 million Millennials… and there have been nearly as many articles published about this highly discussed demographic. So why do I feel another is needed?

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Topics: Mobile Apps, Mobile Payments, Best Practices, Apparel Retail, Beauty Retail, Lifestyle Retail, eCommerce

Business Insider: Companies like Amazon and Starbucks are Testing Cashless Stores

Posted by GPShopper Press Coverage on Jan 29, 2018 2:18:07 PM

Excerpt from Business Insider article
Written by Kate Taylor

This week, Amazon finally opened the doors of its futuristic grocery store, Amazon Go, in Seattle. The cash-free store allows customers to simply walk out without paying at a cash register, with the proper money simply being charged to their Amazon account. 

Amazon isn't the only company experimenting with cashless. The popular salad chain Sweetgreen announced it was going completely cash-free in late 2016, and Starbucks recently opened a cashless store in Seattle. 

"Mobile payment in the U.S. has grown to over 30% of total tender," Starbucks CEO Kevin Johnson said in a call with investors on Thursday. "The ubiquity of mobile and credit card payment is enabling us to begin an exploration of cashless stores in the US."

Maya Mikhailov, the CMO of retail app developer GPShopper, told Business Insider that quick-service restaurants and other chains, such as Sweetgreen and Starbucks, are set to lead the way in the revolution against cash. Going cashless can speed up service, dissuade theft, and allow companies to gather more information on shoppers by linking them to digital loyalty programs. 

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Topics: Press, Mobile Apps, In-Store Mobile, Omnichannel Retail, Mobile Payments

Apple 'Turns It Up To 11'

Posted by Simon Schwartz on Jun 12, 2017 2:52:35 PM

Apple kicked off its annual Worldwide Developers Conference (WWDC) last week by announcing and previewing its upcoming iOS 11, which will be released this Fall. iOS 11 offers several key enhancements including a redesigned App Store experience, Person to Person Apple Pay, ARKit & Business Chat. Check out the details and how they may affect your apps below. 

Businesses Get Chatty

Apple is introducing the opportunity for brands to interact with customers directly from the Messages app for sales, service and support. Built as an iMessage app extension, the Business Chat functionality will be accessible from your app, Safari, Siri, Spotlight Search and Maps. Based on Apple’s introduction of Apple Pay iMessage integration, it is highly likely that transaction processing for iMessage orders will rely on Apple Pay as the standard payment method. Through this offering, Apple is bridging core iPhone functionality with third-party apps to create a seamless user experience and increase engagement.

Apple Pay Everyone…Everything…Everywhere

Peer to peer payment competition is heating up with Apple’s introduction of Person to Person payment capabilities via Apple Pay and iMessage. With iOS 11, users will be able to send or request money directly in iMessage through the iMessage Apple Pay app. All that a user must do is enter a payment amount and authenticate payment through the standard Apple Pay payment sheet. Users receiving money will conveniently have it stored on a virtual “Apple Pay Cash” card that can be used in-app or in-store as a payment method.

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Topics: Mobile Apps, Market Research, In-Store Mobile, Omnichannel Retail, Mobile Payments

Platform 4.5 With Ludicrous Mode: Too Fast To Be App Legal

Posted by Elizabeth Hoffman on Apr 25, 2017 10:04:00 AM

GPShopper has done it again. With platform 4.5, GPShopper allows retail clients more control of their apps and enhances the user shopping experience with speed, personalization and a direct line for feedback. With platform 4.5, retailers can advantage of the following features that are only available with GPShopper:

Ludicrous Mode  

The most buzzed about feature with the Platform 4.5 update is Ludicrous Mode - creating apps so fast, they're barely legal. Ludicrous Mode uses intelligent fetching & caching of content to display category browse results and product detail pages in milliseconds (20 milliseconds to be exact, making it the fastest app load time on the market) for the ultimate end-user experience.


Mobile App Configuration

Marketers are now able create more significant changes to their apps and keep it up-to-date without a need for a SOW or new submission to the App Store. Instead, they can remain agile to customer demands and trends by saving time and money, controlling images, colors and text through an easy to use portal and seamless Mobile App Configuration for instant updates.


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Topics: Mobile Apps, Market Research, Omnichannel Retail, Mobile Payments